Frequently Asked Questions
Most frequent questions and answers
What types of skincare products do you offer at Sérim Glo Skincare?
We offer a wide range of skincare products from various reputable brands, including cleansers, moisturizers, serums, masks, exfoliators, sunscreens, and more. Our selection caters to different skin types and concerns.
How long will it take to see results from the skincare products?
Results vary depending on the product and individual skin type. Generally, you may start to see improvements within 4-6 weeks of consistent use. For specific product results, refer to the product description and customer reviews.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or a call from the dispatcher. You can use this number to track your package on the carrier’s website.
How do I know which products are suitable for my skin type?
Each product description includes information about the skin type it is best suited for. If you need personalized recommendations, our customer service team is happy to assist you via email at ca**@se******.com or WhatsApp at +233 (0)50 591 5751.
What is your return policy?
We offer a 7-day return policy for unused and unopened products in their original packaging. For detailed information, please refer to our Returns & Exchanges Policy on the website.
What payment methods do you accept?
We accept various payment methods through Paystack including credit/debit cards, mobile money, and bank transfers. All transactions are secured and encrypted.
How can I contact Sérim Glo Skincare customer service?
You can reach our customer service team via email at ca**@se******.com, by phone or WhatsApp at +233 (0)50 591 5751, or through the contact form on our website.
What brands do you carry?
We carry a wide variety of reputable skincare brands. You can find a list of the brands we stock on our website’s brand page.
How do I find out about new product arrivals and promotions?
You can stay updated on new arrivals and promotions by subscribing to our newsletter. You can also follow us on our social media channels for the latest updates.
Are your prices inclusive of taxes?
Yes, all prices listed on our website include applicable taxes. Any additional charges, such as shipping, will be clearly stated at checkout.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. Gift cards can be purchased on our website and are a perfect gift for skincare enthusiasts.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately at ca**@se******.com or WhatsApp at +233 (0)50 591 5751. We will arrange for a replacement or refund.
How do I know if a product is in stock?
Product availability is indicated on the product page. If a product is out of stock, you can sign up to receive notifications when it becomes available again.
Can I purchase products in bulk for my salon or spa?
Yes, we offer bulk purchasing options for salons, spas, and other businesses. Please contact our customer service team at ca**@se******.com for more information on bulk orders and special pricing.
